FAQ
Q: Are you a trading company or a manufacturer?
A: We are one of China's leading water treatment membrane manufacturers since 2010, with our OWN auto making line!
Q: Where is your factory? How can I visit?
A: We have more than three factories in different cities. They located in Tianjin city, Nantong City of Jiangsu Province...etc. You can visit our Tianjin head office. Then we will take you to our factories.
Q: What's your brand name?
A: Our brand is named "Runxin Head" and our company is Konsmile.
Q: Can we OEM from your factory?
A: Yes. Normally, we export under our brand name Konsmile. If you have any request, we also provide OEM, ODM service.
Q: Can I get some samples? Can I place small order before bulk purchase?
A: We're glad to provide samples, trial orders are welcome for the first time, please kindly contact us.
Q: How can I place an order? How can I pay you?
A: You can contact us by email about your order details, or place order online. After you confirm our PI, we will request you to pay. T/T (Citibank) and Alipay, Western Union are the most usual ways we are using.
Q: How long is your delivery time?
A: Generally it is 3-5 days if the goods are in stock. Or it is 7-15 days if goods are not in stock, it is according to quantity.
Q: What is your working time?
A: We offer the 24-hour online service for each customers.
